Return and Refund Policy

At AbdAlmalek.com, customer satisfaction is our priority. We strive to deliver quality multimedia design services that meet your expectations. Please review our return and refund policy to understand your rights and our commitment to quality.

1. Service-Based Refund Policy

Since we provide customized multimedia design services, refunds are evaluated on a case-by-case basis. Refunds may be granted only under certain conditions as outlined below.

2. Eligibility for Refund

• Project Cancellation: If you decide to cancel the project before significant work has commenced, a partial refund may be granted based on the time and resources already invested.
• Dissatisfaction with Final Product: If you are not satisfied with the final deliverable, we will make every effort to address your concerns through revisions as outlined in the project agreement. If you are still unsatisfied after all agreed-upon revisions, we may offer a partial refund.
• Non-Delivery of Service: In the unlikely event that we are unable to deliver the agreed-upon services within the stipulated timeline and no suitable alternative is provided, a refund may be issued.

3. Non-Refundable Circumstances

• Change of Mind: Refunds will not be issued due to a change of mind after the work has commenced.
• Completed Services: Once a project has been completed and approved, no refund will be issued.
• Partial Payments and Deposits: Deposits or partial payments made to initiate a project are generally non-refundable as they secure our commitment to your project.

4. Process for Requesting a Refund

If you believe you are eligible for a refund based on the conditions above, please reach out to us via the contact form or WhatsApp. Include your project details and reasons for requesting a refund. We will respond within 3–5 business days with further instructions.

5. Refund Method and Timeline

Approved refunds will be issued via the original payment method within 10–15 business days. Processing times may vary depending on your financial institution.

6. Contact Us

For questions about this policy or assistance with a refund request, please contact us through the WhatsApp button on our website or by email at Support@Abdalmalek.com